Prices
Our prices are quoted in USD nett, and no commissions are offered. Hotel rates are quoted per room per night. Tour and other services are quoted on a per person basis. Single supplements will apply to individual travelers wishing to stay in a single room. 

Policy for Children 

• Under 2 years – free of charge      
• From 3 to 12 years – 50% discount on overland service if sharing bed with parents, and 25% discount on air tickets, sharing room with parents with an extra bed             
• Above 12 years – adult prices

Reservations and Confirmation
All reservations must be made in writing via our official website or email addresses. All reservation requests will be handled/replied to within 24 hours. We will inform you in case we are unable to process your requests by the specified time frame. 

Deposit
Unless otherwise indicated in a specific provision, in order to secure your bookings, you are required to pay a deposit of 30% before we process your booking. Additional deposits are required for certain services, or at certain peak dates. Our staff will advise you of this at the time of processing your booking. 

Payment
Payment can be made by the following accepted methods: Credit Card, Cash, PayPal, Wire Transfer, Telegraphic Transfer, or a combination. (Except for cash payments, bank charges may apply, and any bank charge must be borne by the customer)

• Online payment by credit card via Paypal: Very convenient for anyone who has a PayPal account.
• Payment by bank transfer:  This is the safest way, and you save on bank fees, too. 

Amendment
In case you wish to make amendments to your booking, no charge will be applied if the amendments are not close to the deadline for cancellation (see cancellation policy). When an amendment is made, the tour cost may change and the new price will apply. 

Cancellation by Customers
In the event of cancellation, we will not impose any charges since we strive to provide the best service and experience to our customers. However, if hotels or transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary depending upon the type of service, the time of year, and the reason for cancellation. We will pass on all details of any cancellation policy to you with our reply upon demand. 

Amendments or Cancellation by us
In case of a force majeure event such as a flight delay, an act of God, or act of governments, we reserve the right to alter or cancel the confirmed trip. We using its best efforts, will seek the best solutions and arrange similar or alternative options. However, it is not easy to provide other services at the same price, so if the new cost is less than the prepaid one, we will refund the difference. Likewise, if the new cost is higher than the previously confirmed one, you will be required to pay the difference. 

Claims and Refunds
Cancellations and amendments for unused services that do not fall under the cancellation policy above are refundable. All claims must be made in writing only and must be received by Footsteps Indochina Travel no later than 15 days after the last day of the trip. Refunds and their methods will be made as agreed upon between you and Footsteps Indochina Travel for unused services and timely cancellations. Again, we will not charge you any amount for our work, however, bank fees if applicable, will be from your account. 

Responsibilities & Liabilities
We shall not be held responsible for loss of property or any additional expenses incurred by customers due to unforeseen disasters such as an earthquake, flood, typhoon, fire, disease, adverse weather, etc., or an act of government(s) or other authorities such as war, strikes, political chaos, riots, quarantine, customs regulations, delays or changes in itineraries or schedules by those out of our control.  In addition, we will not be responsible for any injury, loss, death, delay, or damage to personal property that is not related to our services such as an airlines delay. Footsteps Indochina Travel’s maximum liability, for any reason, will be limited to the amount paid to us for the requested services.  We will not be held responsible for the loss, death, physical harm caused to, or any expenses incurred by passengers if they deviate from our original tour itinerary or group. 

Travel Insurance
We strongly recommends that all travelers obtain travel and health insurance before taking any of our tours. Insurance is not included in our tour cost.  

Guests with Disabilities/Special Diets
Guests with disabilities are welcomed at Footsteps Indochina Travel. Any person requiring special services, assistance, equipment or accommodations must advise our staff at the time of reservation. The Company reserves the right to reject requested accommodations that are not readily achievable. Guests using wheelchairs must be accompanied by a companion. 

If guests have special dietary needs, we must be advised at the time of booking or, at the latest, 3 days before departure. Every effort will be made to comply.